Order Tracking

How to Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email at the address provided during checkout. This email contains your tracking number and a link to track your package.

Step 1: Check your email inbox (and spam/junk folder) for a shipping confirmation email from Creations JC.

Step 2: Click the tracking link in the email, or enter your tracking number on the carrier's website (UPS or FedEx).

Step 3: View the real-time status and estimated delivery date of your package.

Tracking Information Delay

Tracking information may take up to 24 hours to become active after you receive the shipping confirmation email. If the tracking link does not work immediately, please wait 24 hours and try again.

Order Status Explained

Processing: Your order has been received and is being prepared. Handling time is 1–2 business days.
Shipped: Your order has been dispatched. You will receive a tracking number via email.
In Transit: Your package is on its way. Standard delivery takes 3–5 business days after shipment.
Delivered: Your package has been delivered to the address on file.

Didn't Receive Your Tracking Email?

If you have not received a shipping confirmation email within 3 business days of placing your order, please check your spam or junk folder. If you still cannot find it, contact us at info@creationsjc.com with your order number and we will provide your tracking details.

Package Shows Delivered But You Haven't Received It

If your tracking information shows "Delivered" but you have not received the package:

Check with neighbours or other household members
Look in any safe places around your delivery address
Check with your building's reception or mail room
Wait 24 hours — in rare cases, packages are scanned as delivered prematurely

If you still cannot locate your package, please contact us within 7 days of the expected delivery date. We will open an investigation with the shipping carrier and provide a replacement or full refund if the package is confirmed lost.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us within 14 days of delivery at info@creationsjc.com with your order number and, if applicable, photos of the damage. We will investigate the issue and offer either a replacement (subject to stock availability) or a full refund.